Appointments / Cancellations
We strive to be on time for your scheduled appointments and ask for your understanding when unexpected delays occur. If you are unable to keep your appointment please notify our office at least 24 hours in advance, or as soon as possible. Patients that “no-show” for an appointment may be subject to a service charge.
After Hours Coverage
We are available 24/7 for medical emergencies, If you have a medical concern that cannot wait until the office is open, please call the regular office number and you will be directed to our answering service who will then contact the on-call practitioner.
Since your insurance may require authorization for specialist appointments and procedures, it is very important that we coordinate any care you receive from other practitioners or facilities.
This will ensure that you have the authorizations you need so you will have no unexpected charges.
Medication / Refills
An accurate medication list is very important. It is helpful if you bring all of you medications and supplements with you to every visit regardless of who prescribed them for you. Prescription refills are only authorized during regular office hours. Please allow 2 business days for processing refill requests.
After the results of your tests are received, our office will contact you. However, if you have not received your test results within one week, please contact the office to request results.
We ask that you verify your insurance information at each visit as it is imperative that we have the correct billing information on file. We will need to verify eligibility to make sure that the services provided will be covered. This will prevent you from having unexpected out-of-pocket expenses.
Copays are due at the time of service. For your convenience, we accept cash, checks, money orders, Visa, and MasterCard. There will be a $35 charge on all returned checks. Please note, we have a “no-hold” check policy.
We are always willing to discuss payment arrangements in the case of a large balance due or an inability to pay in full within a 90-day period. Patients that have accounts sent to collections will be subject to discharge from the practice.